Sask DLC Staff Help Desk Portal

 Q: Why were there issues on August and September pay cheques?

A: The HR team is working diligently with our third-party provider, ADP, to onboard all staff from our various employee groups on to our brand new Sask DLC payroll system. While every effort is being made to ensure that goes smoothly, we recognize that there have been some questions and we are following up on each of these requests to ensure your pay and pay stub reporting is accurate moving forward. 

The Sask DLC HR team takes this very seriously and we appreciate your support as we work through creating this brand-new system to support our new organization. 

We will always aim to ensure that your pay is accurate, but when an error is made our commitment is to ensure it is fixed as soon as possible. 

Q: If an issue is found, how will it be handled?

A: Any payroll issues identified will be fixed as soon as possible with any over/under payments being reflected in your next pay period. 

Q: What do the codes/acronyms on my August/September pay stub mean?

A: Please keep in mind that only the codes that apply to your position will be on your paystub:

Q: Why are my August/September and October pay stubs different?

A: The Sask DLC used a temporary process for timecards for August and September and will move to the more permanent Workforce Now system starting October 5. More information on timecards and paystubs in the Workforce Now system will be shared with staff early next week. 

Q: Why was CNF= STF Contingency Fee deducted all at once?

A: There was a calculation error on the August and/or September timecards for teachers. Fees were incorrectly calculated at 0.5% of employee annual salary instead of 0.05% resulting in larger deductions being processed than should have been. 

For example, an employee earning a monthly salary of $6,500 was incorrectly deducted $32.50 in fees and should have only been deducted $3.25.

This error has been corrected going forward and refunds will be issued on the October pay. 

Q: Were Group Life insurance for STF members dues paid?

A: Yes, the dues have been paid by the employer and all employees have coverage with no lapse in coverage. Staff will see this recognized on their October pay stubs. 

Q: How was the amount of Federal Tax being taken off determined?  

A: This amount is calculated based on your salary, base deduction and the TD1 and SK-TD1 forms that each staff member filled out as part of your onboarding. 

We have heard from a number of staff that there are questions around this calculation for the August and September pay periods. 

ADP has confirmed there was an issue with the taxes taken off for 10-month salaried employees being calculated over 12-months. ADP is currently running a report to confirm the exact amounts and these corrections will be paid out on a future pay, once that process is complete. 

ADP is also looking to confirm the taxes taken off for all employee groups. 

HR is actively looking into this issue with ADP and will provide more information as soon as it is available.

Q: How can I calculate my federal and provincial tax deductions?

A: The Government of Canada has an online calculator to help you calculate your federal and provincial payroll tax deductions: https://www.canada.ca/en/revenue-agency/services/e-services/digital-services-businesses/payroll-deductions-online-calculator.html

Q: Why is the amount of CPP and EI contributions higher than usual?

A: When starting with a new employer, CRA has mandated that the employer take off the maximum amount. Even if you have reached your max with your previous employer, CRA requires that the new employer must start deductions back to zero. If this results in an overpayment this will be refunded on your tax return.

More information on CPP deductions is available here:  https://www.canada.ca/en/revenue-agency/services/tax/businesses/topics/payroll/payroll-deductions-contributions/canada-pension-plan-cpp.html. 

Q: Will I get these contributions back?

A:  Yes, any additional contributions made to CPP and EI will be paid back to you in your 2023 tax return. 

Q: For retired teachers now working for the Sask DLC, will pension deductions be reimbursed?

A: Teachers that have superannuated and return to teaching are not eligible to contribute to pension. If you are a superannuated teacher and pension contributions were deducted off your August and/or September pay, please contact [email protected] to make them aware of your situation. 

Refunds will be issued through payroll and corrected on future pay periods.